BILLING & FINANCING QUESTIONS: Does A&W Furniture have a Lay-a-Way Plan?

A&W offers several methods of payment for your furniture. The foremost options are cash, check, cashiers check, Visa, Discover & Mastercard. We also offer financing plans through Wells Fargo Financing. If you'd like to apply for financing please click here. Outside of these methods, A&W does not offer a traditional Lay-a-Way plan, However, we do request 20% deposits on all sales and you can make payments on the merchandise for up to 2 months before you pick up or have the merchandise delivered. After 2 months, we charge a $20 per month storage fee on all merchandise that has not yet been picked up or delivered. In other words, furniture cannot be taken from the store without payment in full or without having a valid financing program completed through Wells Fargo.

FURNITURE CARE: I purchased a new piece of furniture and I need to know how to care for it.

FABRIC CARE WITHOUT FABRIC PROTECTION: Traditional fabric or microfiber upholstery is normally easily cared for. Vacuum upholstery regularly. Note that the same amount of dust that builds up on your occasional tables and television will also build up on your upholstery. It is just not as noticeable on fabrics. Fabric, when placed on furniture, behaves no differently than if it were made into an article of clothing such as pair of jeans or a T- shirt.

Flip and rotate the cushions once a month if the design of the cushions make this possible. This insures even fading of fabric and even wear of the foam cores inside, just like rotating tires on a car.

If there are zippers on the backs or arms, reach in and fluff the stuffing to keep the furniture looking newer longer.
Have the upholstery cleaned by a trained, insured professional. It’s a small investment and it will extend the life of your furniture.
Avoid eating/drinking on the upholstery. Even though many of us do it, upholstery is still not meant for contact with food or drink. Clean spills immediately!

Here is a list of cleaning codes related to upholstery and what they mean to you:
W- Spot clean with a water based upholstery shampoo or foam upholstery cleaner. Avoid the tendency to over-wet the fabric. Again, use a professional cleaner for overall cleaning.
S- Use only a water-free, upholstery-cleaning agent for occasional spot cleaning. Do not use water. Water may cause shrinkage, bleeding, or water-spots.
WS- Either Water Based or Solvent based upholstery cleaners are acceptable for use to spot clean on these types of fabrics.
X- Do not use any cleaning chemicals. Use a non- metallic brush to loosen soil from the fabrics.

LEATHER CARE WITHOUT FABRIC PROTECTION: Vacuum leather regularly. Note that the same amount of dust that builds up on your occasional tables and television will also build up on your leather. It is just not as noticeable on leather. Leather, when placed on furniture, behaves no differently than if it were made into an article of clothing such as a leather jacket.

Flip and rotate the cushions once a month if the design of the cushions make this possible. This insures even fading of leather and even wear of the foam cores inside, just like rotating tires on a car.

If there are zippers on the backs or arms, reach in and fluff the stuffing to keep the furniture looking newer longer.
Have the leather cleaned by a trained, insured professional. It’s a small investment and it will extend the life of your furniture.
Avoid eating/drinking on the leather. Even though many of us do it, upholstery is still not meant for contact with food or drink. Clean spills immediately!

Leather should be cleaned with a leather cleaner and conditioned with proper leather conditioner every 6 months. Leather that is not cared for properly will dry out, crack and peel. Saddle cleaner or non-furniture leather cleaner should never be used. Use products that are made for leather furniture. Always use your product in an inconspicuous test spot before you clean or condition the entire piece. Leather should also not be put in direct sunlight nor should it be placed within 2 feet of vents and/or radiators. LEATHER CARRIES A 1 YEAR WARRANTY.

WOOD CARE: No matter what type of finish your new wood furniture has, whether it be catalyzed lacquer, polyurethane or traditional lacquer, all wood needs care and maintenance. Remember, up here in Minnesota, our wood furniture will adjust to changing humidity and climate levels very frequently throughout the year. It is not abnormal for wood furniture to shrink and expand with the seasons. This is not normally considered a product defect.

Most importantly, remember to regularly dust your furniture with non-silicone type furniture polish. We recommend a high quality waxing perhaps once or twice a year. We carry all the appropriate products at A&W Furniture. WARRANTY ON ALL CASEGOOD/WOOD FURNITURE IS 1 YEAR FROM DATE OF PURCHASE.

A few other tips to remember:
Direct heat will ruin your tables. Remember to use hot pads, placemats & trivets when dining. Heat tends to leave white marks on your tables and to remove them is extremely difficult and often times impossible.

Most dining tables sold today do have some sort of finish on them, however, by leaving water glasses on your table for an extended period of time increases your risk of leaving marks on your table.

When cleaning your dining table after use, you can use furniture polish or a damp rag. If you choose to wipe your table down with a damp or wet rag, remember to dry completely. Lifting finishes and veneers are often caused by too much moisture being left behind on your table.

Table pads are available for every style of dining table. We sell those in the store and recommend them.

Scratches are not part of any manufacturer's warranty.

CUSTOMER SERVICE: I've already purchased my furniture and I'm having an issue with it. Who should I contact?

CONTACT US: Email us at custcare@awfurniture.com with your name, description of problem, approximate date of purchase and contact information. We do have all customer product information on file back to 1996. Often times, customer service will request photos (if damage or abnormality has occurred). If photos are easily accessible and are relative to the problem please attach those to e-mail as well. Most furniture warranties, including lifetime warranties do not include labor or pick up charges after the 1st year. If you're experiencing a problem with a furniture piece that you have had in your home over 1 year, please expect to incur some labor & pick up fees.

PHONE: If you do not have access to E-mail, please call Melissa, our Customer Service Representative. Customer Service Hours are Monday-Friday 9:30-5:00. Please call 800-967-2028. If Melissa is unavailable our receptionist would be happy to take down your information and relay to her.

CUSTOMER SERVICE: I have general product questions about an items I'm interested in and need to speak with a sales associate. Who should I contact?

General product questions may be phoned in at 507-644-3535, please ask to speak with a sales associate.

E-mail questions to custcare@awfurniture.com. Please remember, A&W Furniture only serves Minnesota, South Dakota, North Dakota, Wisconson & Iowa.

CUSTOMER SERVICE: My mattress seems to be showing body impressions, what should I do?

It is normal for most mattresses to show "some" body impressions. The thicker your pillow top mattress is the deeper body impressions normally are. Manufacturer's do not deem "body impressions" defective unless they reach a 3" + depth. Thick, plush mattresses will most definitely show these indentations and in order to get the maximum "plush" comfort level, the body impressions are unavoidable.

If your bed is sagging in the middle: The first thing manufacturer's will ask is if you have a CENTER SUPPORT under your bed. This could be a 5th leg in the center of your bedframe or simply an additional wood leg extended from the center supports of your mattress cross slats. If you do not have this center support, we would advise getting a frame with a center leg or creating a makeshift leg for your wooden headboard/footboard combinations. Some manufacturer's will VOID the warranty if this center support is not shown.

However, if you feel your mattress is showing excessive amounts of body impressions or extreme amounts of sagging beyond the 3" rule please e-mail our customer service department. custcare@awfurniture.com . Please remember, most manufacturer's will need to see photos of mattress sagging measurements as will our customer service department.

WARRANTIES: How long is my furniture under warranty?

Most furniture lines vary when it comes to warranties on their furniture. However, there are several general "rule-of-thumb" warranties explained here:

Fabric & Leather: 1 Year Warranty

Any casegood (wood) products including dining, occasional, bedroom, home office, entertainments: 1 Year Warranty

A&W Store Closeouts & Clearance Items: There is no warranty offered on these types of items.

Mattress Sets: Varies

CUSTOMER SERVICE: I purchased an Extended Warranty Program, how do I proceed with a problem I'm having?

Extended warranties purchased at A&W Furniture receive a 5-Year Warranty from date of delivery or pick up. Please follow instructions on your original A&W Furniture "Worry Free" Policy Plan. On that plan you'll find complete details on stain removal. If you have lost your policy you may click here to have a copy sent to your e-mail address.

If you have tried the instructions on your "Worry Free" plan and the stain is still not removed please call our customer service department Monday-Friday 9:30-5:30. They will do their best to assist you the rest of the way! 507-644-3535 Melissa, Customer Service.